Market Haven Policies

Ordering Policy:

Accurate
Order Information: It is essential to provide complete and accurate information at checkout. Please review your order carefully to avoid
errors, particularly when making payments.
Confirmation and Communication: Pay close attention to confirmation emails and any other relevant communication regarding your order. We will send updates and notifications to keep you informed about the status of your order any changes that may arise. Order information can also be found using “Track Oder”
Responsibility Disclaimer: While we strive to ensure a seamless ordering and delivery process, we cannot be held accountable for orders that are not picked up at delivery, or delayed due to incorrect information provided by the customer.

At Market Haven, we value your satisfaction and aim to provide a smooth and efficient shopping experience. Please do not hesitate to contact our customer support for assistance if you have any questions or concerns.

Delivery Policy:

Flexible Delivery Options: Selecting a suitable delivery option tailored to your needs is crucial. Ensure to choose your preferred delivery time and date, whether you opt for online payment or payment upon delivery. We have got you covered.
Payment Guidelines: If paying on delivery, kindly ensure that payments are made in full at the time of delivery.
Scheduled Delivery Times: Please ensure that you or a designated recipient are available to receive the package during our scheduled delivery times and days. This helps prevent any delays or missed deliveries.
Responsibility Disclaimer: While we strive to provide reliable and timely delivery services, we cannot be held responsible for orders not picked up, undelivered, or delayed due to unsubstantiated payment claims or failure to adhere to our delivery guidelines.

At Market Haven, we prioritize customer satisfaction and aim to provide a seamless delivery experience. If you have any questions or concerns regarding your delivery, please don’t hesitate to reach out to our customer service team for assistance.

Vendor/Seller Policy:

Vendor Eligibility: Market Haven welcomes vendors who offer high-quality products and services that align with our values and standards. Prospective vendors must meet our eligibility criteria and undergo a vetting process to ensure compatibility with our platform.
Product Listings: Vendors are responsible for accurately listing their products or services on the Market Haven platform. All product descriptions, images, and prices must be up-to-date and reflective of the actual offerings.
Order Fulfillment: Vendors are expected to fulfill orders promptly and efficiently within the agreed-upon timelines. This includes packaging items securely and ensuring timely delivery.
Communication: Open and transparent communication is key. Vendors must promptly respond to inquiries, notifications and requests from Market Haven regarding orders, product updates, or any other relevant matters.
Payment Processing: Vendors who opt for payment withdrawals must provide a withdrawal request. Payments will be processed securely and in compliance with Market Haven’s payment policies.
Quality Assurance: Vendors are responsible for maintaining the quality and integrity of their products or services. Any issues or concerns regarding product quality or customer satisfaction must be addressed promptly and professionally.
Compliance: Vendors must adhere to all applicable laws, regulations, and industry standards. This includes but is not limited to product safety, labeling requirements, and ethical business practices.
Feedback and Improvement: Market Haven values feedback from both vendors and customers. Vendors and customers are encouraged to provide feedback on their experience with the platform and suggestions for improvement to help us better serve our community.
Partnership: Market Haven aims to cultivate strong partnerships with vendors based on mutual respect, trust, and collaboration. Together, we can create a vibrant marketplace that benefits both vendors and customers alike.
Termination: Market Haven reserves the right to terminate agreements with vendors who fail to comply with our policies or engage in conduct detrimental to the platform’s reputation or integrity.

By becoming a vendor on Market Haven, you agree to abide by these policies and contribute to the success and growth of our platform.

Market Haven Refund Policy

At Market Haven, we strive to ensure that our vendors and customers have a smooth and satisfactory experience. We understand that there may be instances where a refund is necessary. This policy outlines the conditions and processes for requesting and receiving refunds.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

Defective or Damaged Products: If the product received is defective or damaged.
Incorrect Products: If the product received is not what was ordered.

Non-Eligibility for Refunds

Refunds will not be granted in the following situations:

Change of Mind: If the customer decides they no longer want the product after purchase.
Used or Altered Products: If the product has been used, altered, or is not in its original condition.
Products Not Purchased on Market Haven: Refunds will not be processed for products not purchased through our platform.

Refund Request Process

To request a refund, customers must:

Submit a Refund Request: Contact our customer support team at [Customer Support Email] within 7 days of receiving the product. Include the order number, reason for the refund request, and any relevant photos or documentation.
Return the Product: If applicable, customers may be required to return the product to the Market Haven in its original packaging. The return shipping cost may be covered by Market Haven depending on the reason for the return.

Refund Approval: Once the returned product is received and inspected, the refund request will be processed. Customers will be notified of the approval or rejection of the refund within 7 business days.

Refund Processing

Payment Method: Refunds will be processed using the original payment method. For example, if a purchase was made using a credit card, the refund will be credited back to that card or Bank.
Processing Time: Once approved, refunds will be processed within 7-10 business days. The time it takes for the refund to appear in the customer’s account may vary depending on the payment provider.

Contact Information

For any questions or concerns regarding this refund policy, please contact us at [Customer Support Email] or [Customer Support Phone Number].

Amendments

Market Haven reserves the right to amend this refund policy at any time. Any changes will be effective immediately upon posting on our website.